Last Updated: November 1, 2023
At GeoPoland Math Books, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations or may arrive damaged. This Refund Policy outlines our procedures for returns, exchanges, and refunds to ensure a smooth experience for our customers.
Please read this policy carefully before making a purchase. By placing an order with GeoPoland Math Books, you agree to the terms and conditions described in this Refund Policy.
You may return most new, unopened items within 30 days of delivery for a full refund. We also accept returns of opened items within 14 days of delivery if the item is damaged, defective, or significantly different from what was described on our website.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.
The following items cannot be returned:
To initiate a return, please follow these steps:
Please note that you will be responsible for paying the shipping costs to return the item unless the return is due to our error (you received an incorrect or defective item).
If you need to exchange an item for the same product, send us an email at returns@geopol-mathbooks.com or call us at +44 286 348 2070, and we will guide you through the process.
If you need to exchange an item for a different product, please return the original item following our return process and place a new order for the desired product.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that depending on your credit card company or bank, it may take an additional 2-10 business days for the refund to appear in your account.
In certain situations, only partial refunds may be granted:
The partial refund amount will be determined based on the condition of the item and the length of time since delivery.
If you haven't received a refund after the timeframes mentioned above, please check your bank account or credit card statement first.
Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
If you've done all of this and you still have not received your refund, please contact us at returns@geopol-mathbooks.com.
If you receive a damaged or defective item, please contact us at returns@geopol-mathbooks.com within 48 hours of delivery with the following information:
We will work with you to resolve the issue promptly, either by replacing the item or providing a refund.
If your package arrives visibly damaged, please refuse delivery if possible and contact us immediately. If you've already accepted the delivery, please take photos of the damaged packaging and contact us within 48 hours.
For items damaged during shipping, we may require you to complete additional documentation for shipping insurance purposes.
If you need to cancel an order, please contact us as soon as possible at orders@geopol-mathbooks.com or call us at +44 286 348 2070.
If your order has not yet been shipped, we will process your cancellation request and issue a full refund.
If your order has already been shipped, you will need to follow our return process once you receive the item.
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.
For educational institutions purchasing books in bulk (10 or more copies of the same title), special return conditions may apply. Please contact our educational sales team at education@geopol-mathbooks.com for more information.
For international orders, customers are responsible for any customs fees, taxes, or duties that may be incurred when returning items. GeoPoland Math Books cannot refund these charges.
International returns may take longer to process due to shipping and customs clearance times. Please allow an additional 7-14 business days for international returns to be processed.
We reserve the right to modify this Refund Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you have any questions about our Refund Policy, please contact us:
GeoPoland Math Books